Shipping and return payments

SHIPPING TIMES AND COSTS

FREE SHIPPING

DELIVERY
Delivery within 4-6 working days. Deliveries are made during office hours from Monday to Friday, excluding holidays. The courier will make 3 delivery attempts; after the third, the order will return to our warehouse. All orders are processed automatically and we are unable to change the shipping and delivery times.

MAKING A RETURN
You can decide to return any product purchased on denobili.com within 14 days from the delivery date without additional costs by simply sending an e-mail to info@denobili.com, one of our operators will indicate the return procedure or by contacting +39 333.9184133.

PAYMENTS
de’Nobili accepts the following payment methods:

Credit Card ›Visa, MasterCard, American Express and JCB, Visa Electron, rechargeable credit cards, Maestro debit cards enabled.
PayPal ›to conveniently buy online, without having to enter credit card data on the site.

Bank transfer ›the order will be processed upon crediting generally after 3 working days of payment

PAYMENT SECURITY

On denobili.com , every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. As an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.

 Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

For more information, please visit the

RETURN POLICY

You can decide to return any product purchased on denobili.com within 14 days from the delivery date without additional costs by simply sending an e-mail to info@denobili.com, one of our operators will indicate the return procedure or by contacting +39 333.9184133..

REFUNDS

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.